Resident Handbook

Welcome to
Bow Green

We have been part of the East London community for nearly 100 years. We are proud to provide safe, secure homes and work alongside residents to build places people feel they belong.

Get Started Contact Care
Essentials

Quick Reference

Fast answers to the most common questions about your apartment.

Internet & Wi-Fi

Setup instructions for the high-speed fiber network.

Refuse & Recycling

Schedules and locations for refuse collection on your floor.

Heating & Hot Water

Contact Metropolitan UK on 02920 100 346 for primary energy network faults.

Lifestyle

Amenities & Local Area

Explore the exclusive facilities available to residents and the vibrant neighborhood surrounding Bow Green.

View All Amenities

Communal Facilities

Encore Management

Your Managing Agent, Encore, is responsible for the communal area of Bow Green, managed daily by the Concierge.

Sky Lounge

Reservation Available

Panoramic views of the city, private dining area, and residents' bar on the 42nd floor.

Protection

Safety & Security

Building Access

Information on key fobs, guest access procedures, and the digital intercom system.

Fire Procedures

Evacuation routes, assembly points, and smoke detector maintenance.

Gateway Housing Customer Care

During the one year defects period, please contact Customer Services to arrange for matters to be dealt with quickly and efficiently.

020 8709 4300

In an emergency, call this number. Freephone: 0800 052 9922


Email customer.services@gatewayhousing.org.uk